Mid-Atlantic Region Phone:(540) 891-0700|Tidewater Area Phone: (757) 460-3700|Email:[email protected]

Point of Sale Systems

Sales, Setup & Support

Many small restaurant owners view technology as a “necessary evil.” But those who realize the advantages that technology brings to the table know that it’s a strategic tool, and when leveraged properly, will give them an edge over the competition, the ability to manage the information a POS system provides, and ensure the future profitability of their company. Creative Technology Services Group provides a wealth of Point of Sales services to small businesses. We’ll work with you to understand your specific goals and objectives, and to assist you in realizing them. We’ll focus on helping you use point of sales systems to reach your revenue targets, meet your staffing and productivity needs, and streamline your overall business processes.

Our Approach – Ground up or existing establishment

Our goal is to be much more than just your POS vendor. We want to help you get everything you can from all your restaurant technology. This means providing not only the best in hardware and software (in POS and beyond), but making sure everything is set up optimally, you and your staff are trained properly and, most of all, you apply these powerful tools in the most effective way. We’ll make sure you are finding more time and greater profits while keeping tech stress and headaches to a minimum.

How do we do this? It is a PROCESS:

Assess Your Current Situation

Our goal is to be much more than just your POS vendor. We want to help you get everything you can from all your restaurant technology. This means providing not only the best in hardware and software (in POS and beyond), but making sure everything is set up optimally, you and your staff are trained properly and, most of all, you apply these powerful tools in the most effective way. We’ll make sure you are finding more time and greater profits while keeping tech stress and headaches to a minimum.

Create a Technology Plan

Now that we’re familiar with your operation, we’ll put together a plan to best meet your goals. We’ll create a detailed proposal and explain it thoroughly. We’ll call on our many years of effective restaurant technology implementation to insure that our recommendations are just want you need to meet your goals.

Perform System Setup & Installation

We’ve identified specific areas of improvement. We’ve fine-tuned exactly how to incorporate these enhancements into your day-to-day activities. Now it’s time to set up your system to take full advantage of all we’ve learned. We’ll make sure that your software is built to fit your menu and workflow. We’ll make sure new hardware is installed and configured correctly. We’ll confirm that the system network and outside communication is functioning properly. Things will work . . . and they’ll look good too!

Do Training

The best technology in the world is no good unless it’s used properly. We offer 90 days complimentary support for newly installed systems to ensure you are completely comfortable with your new POS system.

Manager/owner training — We cover all the system’s functionality and workflow from the perspective of everyday. You will be guided through the processes of entering items, price changes, making menu changes, adding new employees, and most importantly, running and understanding the reports for accountability, and everything in between. We ensure that they have the tools they need to handle their daily operations.

Staff training — We cover all the system’s functionality and workflow from the perspective of the everyday end-user. Your staff will be guided through the processes of entering items, collecting payments, voiding orders and everything in between. We ensure that they have the tools they need to handle their daily operations.

Go-live and on-site support – All of us here at CTSG understands that transitioning to a new POS system can be a stressful experience, but we are here to provide you with quality service you can depend on. After your POS installation, we offer on-site support to assist with your daily operations and take care of any system modifications needed to improve your workflow. Our goal is to reduce stress so that you are able to focus on the more important things, like your customers and their overall restaurant experience.

Provide Support

In a perfect world, nothing would ever break. Unfortunately, that’s not the world we live in. A restaurant is a particularly unforgiving environment for computers. Heat, grease, water, constant use and a myriad of other factors conspire to insure that there will be times where you’ll need service.

To protect your investments, Creative Technology Services Group offers on-site and live remote POS support, and repair services.

Helpdesk – CTSG offers live phone and remote support 7 days a week from 9am to 12 Midnight. When you call, you will be connected to one of our experienced helpdesk technicians. All of our technicians have received extensive training on the Focus software and all hardware we provide. Once your challenge has been established, your technician will walk you step by step to reach a resolution. The CTSG helpdesk will be able to remotely access your software and guide you through whatever challenges you may face, whether it is a refresh on training or trouble shooting, we can easily communicate and implement a solution.

On-site services — Available Monday – Friday 9am – 5pm, (except Holidays) Weekend and after-hours support is available on an EMERGENCY basis, our on-site services are designed to give you piece of mind. Our technicians have extensive hands-on experience with your hardware and software, giving them the ability to diagnose challenges and come to a quick and efficient resolution. Whether it is training, hardware support or on-site troubleshooting, we offer a variety of services to keep your business functioning when you need it most.

Repair services — CTSG is dedicated to keeping your business as functional as the day it was installed. If you run in to any challenge with your hardware, we can help. We offer a full list of repair services either on-site or in our office for all hardware we install. We also carry a full line of “loaner” equipment to keep your business functioning as usual while your hardware is being repaired.

Engagement is always Ongoing

Our help doesn’t end with the installation, training and occasional support. We intend to make sure you are getting all you can from your technology and your restaurant management system.

Service Agreements and Warranties:

Creative Technology Services Group warrants every system we sell for a full year from the date of installation, with exceptions during normal business hours.  We also provide like-kind “loaner” equipment in the event your equipment must be removed from your establishment for repair.

Focus provides several reasons for considering a Service Agreement: “Your POS system is a critical part of running your business, and if you have an issue with hardware or software and need immediate service and support, your provider is NOT obligated to perform the required service and support unless you have a Service Agreement.”

Creative Technology offers Service Agreement beyond your warranty period to cover you for just this type of situation. Our service agreement extends your warranty for a period of 1 year and can be purchased on a annual or semi-annual basis.  Monthly payments can be offered via re-occuring debit of credit card or ACH.  Contact us for specific pricing and details of the agreement.

Or, pay as you go:  Creative Technology Services Group wants to ensure everyone can get services as they need them regardless if they don’t have a service agreement or warranty.  In these cases, just pay as service is provided.  (see rates below)

Service Rates

On-Site Service:
Hourly rates: $145.00 per hour (first hour minimum) additional time billed on ¼ hour increments.

Remote/Help Desk:
Hourly rates: $100.00 per hour (first ¼ hour minimum)

Afterhours, Weekends, and Holidays:
Hourly rates: $250.00 Emergency Fee, additional time billed at $145.00 per hour

Travel Fees:
Local to offices – $30.00 per separate incident
Outside Local — $45.00 – $100.00 per separate incident depending on distance/time traveled

Business Hours

Service & Office hours:
Monday thru Friday, 9am to 5pm (except weekends & holidays)

After Hours:
7 days a week, 9am to Midnight